Refund and Returns Policy

PFF Supply Warranty

Pipe Fab Fast, LLC guarantees to the original buyer of their product that it will be free of material and craftsmanship defects for a period of one year from the date of shipment. This warranty applies as long as the product is used under normal conditions, in accordance with accepted sanitary equipment practices, and has not been damaged due to severe conditions such as corrosive or abrasive environments.

This warranty supersedes any other warranties, whether express or implied, including but not limited to, any implied warranties of merchantability or fitness for a specific purpose. The buyer’s only remedy and Pipe Fab Fast, LLC’s maximum liability for any claims arising from this warranty is the repair or replacement of the defective item or, at Pipe Fab Fast, LLC’s discretion, a refund of the purchase price. Pipe Fab Fast, LLC will not be held liable for any incidental or consequential damages, including loss of profits. The liability of Pipe Fab Fast, LLC will not exceed the sale price of the product.

All claims must be made in writing and sent by the buyer within 30 days of learning of the facts on which the claim is based. Claims that are not made in writing and within this time frame will be considered waived. The buyer has 30 days to return the product after Pipe Fab Fast, LLC has notified the buyer that it is exercising its option to accept the return.

Return of Goods Policy

Pipe Fab Fast, LLC requires that all returned products have a Return Goods Authorization (RGA) number assigned by the Pipe Fab Fast, LLC sales team. Returns must match the products that have been authorized and must be made within 30 days of receiving the RGA.

Returns that have not been authorized by Pipe Fab Fast, LLC will not be accepted and will be returned to the sender at their own cost. If the returned merchandise is in new condition and its original packaging, a 20% restocking fee will be charged on the net invoice price. If the merchandise is not in new condition, a reconditioning fee will be subtracted from the credit. Products that are not manufactured or custom-made by Sanitary Solutions, Inc. are not eligible for return.

* Freight is to be prepaid. No collect shipments will be accepted. *